etradersplace web store FAQ section

Orders can be cancel within 24hours after it is made. A full refund will be made. However, if the item(s) are already send out, cancellation will not be possible.

We use Paypal shopping cart as our payment mode. Please contact us at [email protected] if you wish to pay by Money Orders or Cashier Checks.

Returns Policy A 30 day money back guarantee is promise if you are not happy with the item(s) purchase. However, the item(s) must still be in their original condition and package before returning back to us. A full refund will be made once we receive the items. Please note that the buyer has to pay for the shipping fees to return the items Spoilt or Wrong Items If you have received anything that is spoilt, please contact us within 10 days after receiving it. We will follow up from there. For wrong items send, we will resend the correct to you. No extra charges. You may also contact us at [email protected] for all enquiries.

All shipping costs are based on Air Mail. Orders are send by registered mail with tracking number provided, the same day or next after transaction is completed. We will email you a notification once items are send. If there are no custom delays or inclement weather conditions, orders will reach within 8-14 working days. If you wish to send by surface mail or send without original boxes (for box items), please contact us at [email protected] NOTE - Please always contact us at [email protected] first, if you wish to enquire about your status package.

All the items sold are brand new and in mint condition.

Boxed set items - wrapped in bubble wrap and send in box Other small miniatures - wrapped in bubble wrap and send in enevelopes

Once items are send we will email and inform you of all the delivery details. Alternatively, you may also contact us at [email protected] for the status.